Jennifer Business tips for childminders, Communication with parents

10 Mistakes Childminders make on Parent Questionnaires

Last updated 15/02/2023

Sending out parent questionnaires is something that many childminders do. They are a great way to prove in writing that you are ‘communicating with parents’ and seeking their views about ways to improve your service.

But have you asked yourself WHY you are sending them? What is their purpose? What are you trying to achieve from the paperwork you are sending home and parents are spending their evenings diligently filling in?

Many childminders are making these mistakes on their parent questionnaires. Are you?

Asking “yes” or “no” questions 

Questions on parent questionnaires need to be open-ended, otherwise you are unlikely to gather any useful information from the parent. If you send home a list of statements asking the parent to circle yes/no or true/false then a yes or no answer is all the information you will find out. How are yes/no answers meaningful?

For example, suppose you ask a parent:

  • Are you happy with the quality of food I provide? Yes/No
  • Do you feel that I am helping your child to be ready for school? Yes/No

Then you force them to circle either a yes or a no. What have you learned from those answers? Nothing helpful at all.

Here are open-ended versions of the same questions:

  • How satisfied are you with the quality of the food and snacks I provide? Is there any way I could improve this?
  • Is there anything more you wish I would do here to help to prepare your child for school

You will learn a lot more from asking open ended questions than you would ever learn from closed ones.

Doing parent questionnaires for the Ofsted inspectorchildminding paperwork

Only use parent questionnaires if you really plan to use them to improve your business. While they are a great way to prove in writing that you are communicating with parents, please keep in mind that they take up not only a lot of parents’ time, but your time too. If you are just doing them to stick them in a file to show Ofsted then you are completely wasting everybody’s time. The Ofsted inspector doesn’t care that you have stacks of paperwork – they care about how you are gathering the views of others and acting on suggestions for improvement.

Not reading what the parents have written

I heard of a childminder who was marked down at an inspection because she couldn’t read the questionnaire a parent had completed in front of the inspector. The childminder couldn’t make out the parent’s handwriting and thought it was unfair. But seriously?  What is the point of asking the parent to fill it out if you can’t read what they say and don’t care enough about their answer to bother asking them to clarify? 

Asking questions you don’t care about the answers to

For every question you write on your parent questionnaire, ask yourself: what am I going to DO with the answer I receive? If the answer is ‘NOTHING’ then don’t ask the question. Only ask questions that you care about the answers to. Only ask questions that matter and those with potential solutions.

Making questionnaires too long

Parents are busy. Really busy. Just like you. They do not have time to fill in pages and pages of pointless forms for their childminder. Parents will feel that they are doing you a favour by filling in your questionnaire. They are doing something to help you. So you should treat their time and effort with respect by not taking up too much of it, by taking a genuine interest in their answers, by responding positively to any criticism you receive and by not expecting them to write too much or too often.

Sending questionnaires home too frequently

For exactly the same reasons as above, as well as making them too long, don’t send them home too frequently. If you want parents to fill in your forms properly, then about once a year is really the maximum frequency you can expect meaningful responses from busy parents.

Taking suggestions for improvements poorly

In business one of the BEST things that people can do is to complain to you about something. If one person complains directly to you, it is an opportunity for you to fix a problem that is probably affecting other people too. Sometimes it can be hard getting negative feedback. Try to remember that honest, negative feedback given directly to you is better than parents spreading rumours and complaining behind your back.

Filing them away without acting on anything

If parents take the time to fill in your questionnaire, it is important not just to read them but to have in place a procedure to act on the changes they suggest. Perhaps you have a self-evaluation document you can use? How will you hold yourself accountable for making the change?

Not feeding back to parents about changes you have made as a result of their suggestions

Make sure you have a method in place to show that you are acting on any problems, changes or things that need improvement that your questionnaires raise – one idea is to have a ‘You asked, We did’ board for example. If parents take the time to comment and suggest improvements they will be flattered that you listened and changed something as a result of something they suggested. This will make the parents feel happy and is a very professional way to treat people!

Not asking for the children’s opinions as well

 The last thing that many childminders do with parent questionnaires is to have a small section on them to gather the children’s opinions as well. I think the best way to do this is to ask the parents to speak to their children and to write what they say. Think very carefully about the types of questions you want answers to from the children. Like the parents there is no point in asking the question if you have no intention of using the answers they have provided to make useful changes.  

In conclusion

Used properly, parent questionnaires can be a great way to show that you are communicating with parents and acting on suggestions for improvements given by others. Remember to treat everyone’s time and effort with respect by not taking up too much of it, by taking a genuine interest in parents’ answers, by responding positively to any criticism you receive and by not overusing questionnaires.

Partnership with Parents Pack

The Kids To Go ‘Partnership with Parents’ Pack includes tools to help you to improve how you communicate with parents including sample open ended parent and child questionnaires you can use for your setting. The pack also includes how to extend learning at home, working in partnership in difficult situations, your transition programme, marketing your services and sample late payment and contract termination letters. 

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Jennifer Business tips for childminders, Childminding best practice, Communication with parents

Supporting children with transitions at their childminders

One important role a childminder or other early years practitioner, performs is to support children through transition periods in their life. There are many transitions a child may go through. For example, starting at a new childminder’s, moving house, the birth of a sibling or starting school.

All transitions have an effect on children. It is useful to share information with parents about what the potential effects can be so that they are not too alarmed if any of the following happen:

Physical Effects

The body’s immune system is affected by stress which might mean, that a child catches illnesses more easily in the first weeks of starting with their childminder.  They may have more disturbed sleep or not want to go to bed and may become fussier with their eating habits. (I know that children starting at my setting often eat more when they are happily settled than they do at the start of their placement when everything is new and strange.)

Emotional Effects

Children may not be able to regulate their emotions as well as normal during periods of transition. They may be more tearful or angry than normal and will require extra support from an understanding adult. Some children may withdraw, becoming quieter and they may become upset more easily than normal. Children may regress as they work out changes in their life. Some may start having toileting accidents or show undesirable behaviour such as hitting other children. Their speech may seem to regress as they may talk in a more babyish style, or they may become more clingy and want to spend more time with the parent or the practitioner.

Long-term effects of not supporting children with transitions

It is important to support children as much as possible through transition points in their life as there can be long term effects if not getting it right. A child’s self-confidence and trust in adults can be badly knocked, meaning that they are less well able to cope with future challenges, underachieve in school, struggle making friends or form relationships later in life, develop anger, leading to unwanted behaviour, or, later in life depression, anxiety and self-harm.

How to support children starting in your setting       

Starting at their new childminders is a major event in a child’s life. It will often be the first time they have been away from home for any considerable period of time and may be the first time they have had to properly interact with other children and adults other than their parents. This is especially true for children who have been isolating due to Covid related issues.

Starting at a new childminder’s should, wherever possible, not be a sudden event. This gives the childminder time to prepare both the child and the parents for this change. A child may have mixed emotions about starting at a childminders, excitement and anticipation combined with anxiety about the change. Younger children and babies may not understand what is going on but will react to the separation of their primary attachment figure. The child may be very quiet and withdrawn at first and may not eat well for the first few days. The transition to staring in a new setting is a long one and the process does not begin and end on the child’s first day at the setting.

Ways to help children and parents with the process of starting with a new childminder

Meet the parents to gather information on the child, their likes, dislikes, routines at home, medical requirements (if any) religion, food likes, allergies, their stage of development at home, etc. Parents can be given ‘all about me’ forms to complete but do this together if possible as I find that at least initially parents feel more confident and supported if you go through this information in person.

  • Acknowledge that both the child and the parents need to settle into this new routine and that it takes different amounts of time depending on each child/family. Some children may settle in very quickly, others may take more time. The younger the child the longer it may take them to settle.
  • Give the parents pictures and basic information about the childminder and her family so the child is already familiar with some of the faces they may encounter.
  • Ask for the parents to supply photos of the child’s family for the childminder to make a ‘family book’ with so they child always has pictures of their family that they can look at and talk to the childminder about. For younger children the childminder can make these into lift the flap ‘peekabo’ books to encourage an understanding of object permanence.
  • Encourage parents to provide a comfort object if the child needs it for example a soft toy or a scarf belonging to Mummy which has a scent familiar to the child that the childminder can wear when holding the child.
  • Encourage the parents to use settling in sessions, the first of which where the parent can stay and then in subsequent sessions gradually spends less time staying with the child.
  • Where practical and safe to do so arrange a visit to the child’s home before they start. This way the child can first meet the new practitioner in an environment that is safe and familiar to them.
  • Be available for the parent(s), especially in the first few days (as the parent may be feeling more anxious than the child which the child will then pick up on, resulting in the child feeling anxious too and less likely to settle.) The parent may be put at ease with lots of texts to let them know how the child is doing, or photos of what the child is up to.
  • Make time to talk to the parent at drop off and pick up to facilitate the development of good and trusting relationships as well as to exchange any useful day to day information.
  • Be mindful and respectful of the child’s feelings. At first they may want to just cuddle you rather than joining in with any activities. Take time with older, verbal children for them to be able to talk about their feelings.

How childminders can help with ALL transitions:

  • Have a good understanding of child development and the importance and role of attachment.
  • Give older child time to talk about the transition and their feelings around it. However let the children take the lead in this and do not force them to talk if they do not want to. Support children by helping them understand and label their emotions. Children will often want to spend more time with you at times of transition.
  • Share information! Work with parents to agreed ways of supporting both the child and the parent. For children starting in your setting ‘All about me’ forms can be really useful and for children leaving to join a bigger setting or to start school sharing ‘transition forms’ is a helpful way of making the transition as smooth as possible.
  • Use resources such as books, dolls, social stories and role play toys to help the child explore the situation and their feelings towards it. This can prompt children to ask questions and talk about the events they are experiencing/will experience.
  • Children with additional needs may need more support with transitions. For example non-verbal children may benefit from visual prompt cards to facilitate communication or a child with a hearing impairment may need any new vocabulary they are introduced to supported with the correct Makaton or BSL signs, especially those concerning feelings.  Children with SEND may take longer to adapt to periods of change but as each child is different it is important to know your child and their needs so that you can best support them.

What about you?

Finally I want to mention possibly the most important person in the process – you! Transitions do not just affect the child and their parents; they will have an effect on you too.

It can be nerve wracking getting to know a new child and family and heart-breaking to say goodbye to a child leaving to start school. Be kind to yourself. Do not plan any big events or complicated activities when a new child is starting. Make sure you get plenty of sleep and make sure you have a healthy sandwich prepared the night before so that you have something to eat at lunch if things get hectic. Acknowledging the fact that this is a time of change for you too will hopefully make for a happier and smoother transition time for everyone.

You may find the following products helpful:

Share information to help support smooth transitions

Super Summative Assessment and Gap Tracker Kit £15

This kit contains all the tools you need to sum up a child’s development and achievements, right from when a child starts with you, all the way until they leave to go to nursery or school.  From ‘All about Me’ forms, starting points, transition and report templates as well as sample reports, tips and of course a gap tracker for when you need it.

Make information sharing easy and beneficial with the Super Summative Assessment and Gap Tracker kit

Build professional relationships with parents

Partnership with Partnership with Parents Pack

An essential tool to help you build and develop your partnership with parents. From help advertising and attracting new families, through to daily communication and letter templates to send to help deal with tricky situations in a professional manner, this pack has everything you need.

Create great partnerships with parents

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Jennifer Business tips for childminders, Communication with parents, supporting learning at home

Should you give childminded children homework to support learning at home?

It is an EYFS requirement that childminders “must seek to engage and support parents in guiding their child’s development at home.” Ofsted inspectors take this requirement very seriously. In fact, many childminders miss out on outstanding by overlooking this and comments like “Although the childminder works well in partnership with parents, she has not developed highly effective systems to share information with parents about how they can continue to support their child’s learning at home” often appear on inspection reports.

Parents have mixed reactions to the idea of ‘structured activities’ and ‘homework’. Some love it and want more of it. Others don’t feel it is appropriate. In deciding what to do with your children and families, you need to look carefully at your families and at what you are trying to achieve in your setting.

 

Your attitude to what you are sending home is crucial to engaging both the parents and children

The amount and type of activities you offer as suggestions to parents is going to be important and depend very much on what YOUR parents will do. An activity could be as simple as loaning a book to parents once a week to match a theme you are exploring in your setting, or could involve you ‘assigning’ activity sheets (like the colouring pages or maths sheets from my Childminding Best Practice Monthly Packs) for example.

When I used to take the children to music club once a week, as we left we were handed a colouring page. This colouring page was different from ‘ordinary colouring pages’ because the ‘Teddies Guitar Lady’ had given it to us to do. We took that colouring page very much more seriously than others we might do during the week that followed. So if you establish these assigned colouring pages, toys or reading books as important and as things to be taken seriously, then parents and children are more likely to treat them as such.

 

Why send things home?

I think it is important to be clear in your own mind WHY you are sending things home with parents. You don’t want to feel that you are wasting your time or the parents’ time or being unreasonable. So have a clear ‘purpose’ about what you are trying to achieve whether it is helping parents out, linking learning in their home with what you are learning in your setting, or getting children (and parents) ready for school. Remember that if you want parents to take it seriously and if you want them to do your ‘assignments’ with their children then you need to take yourself (and the activities) seriously as well.

 

Share ‘tip sheets’ and other tools to help parents support specific aspects of their child’s learning and development at home

One of the best types of activities to send home are activities that a parent can use to help a child on a particular learning goal he is working towards at that time. Suppose a child is working on tying his shoes. It would be fantastic to send him home with one of those wooden shoes with practice shoelaces on them. Suppose a child is just learning how to use scissors? Then a simple art project that requires him to cut something out would be perfect.

A big thing for any parent is potty training? Could you create a ‘tip sheet’ for parents – helping them to reinforce some of the ways you do things here? ‘I noticed that your child is ready for potty training. Here are some tips…’ You could send the sheet home along with a friendly children’s book about potty training that week for the parents to read at home.

Remember that all of these types of activities, suggestions and information you share with parents make you appear to be more and more of a childcare professional in their eyes.

 

‘Narrowing the gap’

According to the Ofsted publication Teaching and Play in the Early Years – a balancing act? “Children from poor backgrounds are much less likely to experience a rich and rewarding home learning environment than children from better off backgrounds.” Research suggests that good partnership working gives parents confidence to help with teaching their children. Sending things home to children from disadvantaged backgrounds is also important because you are helping to prepare the parents as much as the children for ‘doing homework’ ready for school.

Ofsted states that “The best settings were acting to break any possibility of an inter-generational cycle of low achievement… the most effective providers go out of their way to engage with parents who may themselves have had a bad experience of education.”

 

Offering challenges to children who are ahead

At the other end of the spectrum you can send home activities to show how you are ‘challenging children who are ahead’. Their parents may love the idea that you are helping them to get ready for school and will treat your assignments with all the seriousness we used to treat our Teddies Music Club colouring pages!

 

Give careful consideration to the frequency of home learning suggestions

How often should you lend books to children and expect them to do activity sheets and sit down with their child to do a jigsaw type activity? This is a difficult question because it depends very much on the type of parent and on your relationship with the parent. Some may be very receptive to the idea while others simply can’t be bothered to take the time. Others may feel strongly that they actually don’t want their small child given anything resembling a school worksheet. You have to respect parents’ wishes here whatever you may feel.

 

Don’t overdo the paperwork you expect parents to fill in – if you overdo it, parents won’t do any of it

I know that it is tempting to want the parents to document every little activity you do so that you have ‘proof for the Ofsted inspector’, but this can seriously backfire and I don’t recommend it. If you want parents to fill in a long form every time you lend them a book or a game, then they will quickly (very quickly) get bored of doing ALL parts of the task. They will see the form and decide that they can’t face the jigsaw because they can’t be bothered to fill the form and will return both unused. Ask yourself if you really need to make them fill in a form or if there is some other way you can document what you are doing for Ofsted? If you must use a form, remember to keep it simple for parents to fill in, or they will vote with their feet and abandon all of your homework ideas as too much work.

 

What sort of thing should you send home?

Some childminders lend children everyday toys. Others keep a few things special, just to be used for home sharing. Some examples of the sorts of things other childminders send home to support learning at home are:

  • A reading book – chosen by the child, or to support a theme you are exploring
  • Story sacks
  • Nursery rhyme sacks
  • Story stones
  • A group toy to be looked after for the weekend
  • Colouring pages
  • ‘Worksheets’ or activity sheets
  • Maths games and jigsaw puzzles
  • Pre-prepared art kit with child sized scissors, glue stick and crayons etc

There are lots of ways that you can support children’s learning at home and it is up to you and parents how far you want to push the idea of ‘homework from my childminder’. So much depends on the types of parents, ages and stages of the children you are looking after, but the more seriously and regularly you take your home learning plan, the more seriously the parents will take it and the more benefit to everyone there will be. If you don’t have a home learning plan for your setting, why not write one today?

Remember to take yourself seriously and aim high!

Good luck with whatever you decide to do. 

 

Communication with Parents Pack

My NEW Communication with Parents Pack includes tools to help you to create a home learning plan for your setting, plus details suggestions on specific ways you can support learning at home. The pack includes information for new childminders setting up and for experienced childminders hoping to achieve outstanding.

Pack includes:

  • Supporting learning at home
  • Attracting new parents to your setting – improving your marketing skills to get new parents to contact you, your unique selling points, WOW factors, managing the ‘first visit’
  • Audit your setting to improve what you do
  • Sharing challenging information about their child’s learning and development with parents in a tactful way
  • Parent and child questionnaires
  • Letter templates for challenging situations – late payment, late collection, unhealthy lunches, terminating your contract with a family
  • Transition programme

Use the tools in my new pack to examine what is working well and what needs to be improved in terms of how you communicate with parents.

 

Childminding Best Practice Newsletter

Sign up for the free quarterly Childminding Best Practice Newsletter using the orange sign up box on my website and I will send you best practice ideas, childminding news, EYFS tips, outstanding ideas, stories from other childminders, arts and crafts project templates, new products, and links.

http://www.kidstogo.co.uk/childminders/childminding.html

About Kay Woods and Kids To Go

Kay Woods Kids To GoKay Woods has been writing and selling childminding resources through her company Kids To Go since 2008. Her products include the Ultimate Childminding Checklist, the Learning Journey Plus for planning, observation and assessment and best practice resources promoting diversity, safety and childminding in the great outdoors (Forest Childcare). She is the author of the Start Learning book set published by Tarquin and she writes the free quarterly Childminding Best Practice Newsletter.

Lots of places offer help to childminders. I provide solutions.

http://www.kidstogo.co.uk/childminders/childminding.html

Jennifer Business tips for childminders, Communication with parents

10 things childminders should always do when communicating with parents

Last updated 06/03/2023

Young children flourish best when parents and childminders work well together and form a ‘partnership’ but as all childminders know, some parents are easier to work with than others. Keep these 10 simple things in mind when you reflect on how you communicate with your parents.

1. However you may be feeling, SMILE when people come through the door every time.

Good body language makes such a difference to face to face communication. Make sure all parents get a warm and genuine greeting. Make time to listen to each parent and use ACTIVE listening skills. When you are handing over their child, you shouldn’t be packing up boxes, or tidying at the same time. When you are talking with a parent, give them eye contact and your full attention, just for a few minutes.

2. Show ALL parents that your setting welcomes diversity

Make sure that your resources and displays represent the ethnic, cultural and social diversity in your community and ensure that parents can see their own family background and culture represented in your wall displays. Most importantly, learn to pronounce parents’ names correctly.

 

3. Make everybody feel welcome including fathers

Stereotypical views of childcare as women’s work can make childcare feel like a no-go area for some fathers. Go out of your way to make fathers feel welcome. If you invite parents to do activities at your setting, make sure these activities are for ‘parents’ not ‘mums’.

4. Use whatever forms of communication work best for the parents, not for you

Communication takes many different forms and as a childminder in a modern age you need to be flexible. What works well for one parent, may not work well for another. And don’t forget fathers. They may prefer different communication methods than mothers. Ask parents about what form of communication they would prefer and try to do whatever works best for them.

 

5. Always get a written contract in place

Always get a written contract with parents because this sets the right tone for your “business” relationship right from the very start. Even if you are childminding your best friend’s little girl (in fact, especially if you are minding for a friend) make sure you get a contract because this is a business arrangement that is outside of your friendship. A contract in writing protects everyone from later misunderstandings.

6. Establish yourself as a ‘friendly professional’ NOT a friend

It is entirely up to you what ‘tone’ you establish with the parents of the children you look after but if you become their “friend”, it can be hard to have serious discussions about late payment or their child’s problematic behaviours later on. Instead, if you set yourself up to be a friendly professional, then you have established the necessary boundaries you may find helpful later on.

7. Make sure that the parent always has the impression that you are happy to talk longer with them if they need to

Sometimes an issue is too big to discuss in your doorway, especially if there are other parents around or the child is listening in. In this case, don’t try to rush it, ask the parent “when can we talk more formally” and tell them you will be in touch to arrange a time by email or text message later on.

8. Have two bulletin boards

Many childminders have overflowing bulletin boards full of all sorts of curling paperwork that no one except the Ofsted inspector ever needs to see. The clutter of paper makes it impossible for anybody to read the important messages hidden between the rubbish.

One way to handle this is to have TWO bulletin boards: an Ofsted inspector bulletin board with all the paperwork you have to display for legal reasons like your registration certificate and the parent poster AND a totally separate Parent Information Board on which you put things you actually want parents to see like your weekly plan of activities, menus and your holiday chart.

9. Invite parents into your setting for an event

Parents can make a valuable contribution to all the children’s learning by sharing their time, experiences and talents. If their home culture is different to yours inviting a parent to do an activity with you could even be a fabulous diversity activity for everyone. Hold a special event and invite parents to join you for the afternoon. 

10. Give parents clear ideas of how they can support learning at home

The best way to help a child in the long run is to help his parents because parents are the most important influences in a child’s life. Give lots of specific help and encouragement to parents whenever you can, give them tools to support their child’s learning at home, and take extra time to help more vulnerable parents.

Partnership with Parents Pack

The Kids To Go Partnership with Parents Pack includes a communications audit that you can use to examine what is working well and what you need to improve. The pack challenges you to think about how parents want to FEEL when they choose a childminder and includes information for new childminders setting up and for experienced childminders hoping to achieve outstanding

The pack includes:

  • Supporting learning at home
  • Attracting new parents to your setting – improving your marketing skills to get new parents to contact you, your unique selling points, WOW factors, managing the ‘first visit’
  • Audit your setting to improve what you do
  • Sharing challenging information about their child’s learning and development with parents in a tactful way
  • Parent and child questionnaires
  • Letter templates for challenging situations – late payment, late collection, unhealthy lunches, terminating your contract with a family
Get Partnership with Parents Pack

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